Last updated: 06.22.2025 

This Privacy Policy describes how Ayoh, Inc. ("Ayoh", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or use our website services, or make a purchase from ayohfoods.com (the "Site") or otherwise communicate or interact with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. The “Last updated” date at the top of this Privacy Policy indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Site.

 What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes or can be associated with you.

The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account information including your username, password, security questions.
  • Shopping information including the items you view, put in your cart or add to your wishlist.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

 Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar online technologies (collectively, "Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interactions with the Services.  Please see the “Cookies” section below for more details.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested. We use third-party payment services to process payments made through the Services. If you choose to make a payment through the Services, your payment-related data will be collected directly by the third-party payment service rather than by us and will be subject to the third party’s privacy policy, rather than this Privacy Policy.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using Cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third-Party Websites and Links.

How We Use Your Personal Information

  • Providing products and services. We use your personal information to provide you with our products and services, including to process your payments, fulfill your orders, returns or other requests, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, to facilitate social sharing you choose to use, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
  • Security and fraud prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
  • Communicating with you. We use your personal information to provide you with customer support and improve our Services.
  • Aggregating and/or anonymizing personal information. We may aggregate and/or anonymize personal information so that it will no longer be considered personal information.  We do so to generate other data for our use, which we may use and disclose for any purpose, as it no longer identifies you or any other individual.
  • Accomplishing our business purposes. For our business purposes, such as data analysis, security, identity verification, audits, fraud monitoring and prevention, developing new products, improving or modifying our Site and Services, identifying usage trends, determining the effectiveness of promotional campaigns, and operating and expanding business activities.

If you disclose any personal information relating to other people to us or to our service providers in connection with the Site or Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

Cookies

We and our third-party service providers collect information automatically through Cookies, including:

Your browser or device. Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, browser type and version, brand, device manufacturer and model, language, Internet browser type and version and the name and version of the Services you are using.  We use this information to ensure that the Services function properly. 

Cookies. Like many companies, we use Cookies on our Site and Services. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies.

Cookies allow us to collect such information as browser type, time spent on the Services, pages visited, language preferences, unique identifiers, content you view, click on, or share, screen gestures or actions, and other traffic data. We and our service providers use the information for security purposes, to power the interactive features of our Services, to facilitate navigation, to display information more effectively, to personalize your experience, to develop and improve the performance, functionality, and design of the Services, for advertising, and to help keep the Services free of bugs or errors. We also gather statistical information about use of the Site in order to continually improve their design and functionality, understand how they are used, and assist us with resolving questions regarding them. Cookies are also used to track the actions of users of the Services (including email recipients), conduct advertising, measure the success of our marketing campaigns, and compile statistics about usage of the Services and response rates.

Cookies further allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are on our Site or using our Services. We may also use Cookies in online advertising to track responses to our ads.  We do not currently respond to browser do-not-track signals.  

 If you do not want information collected through the use of Cookies, most browsers allow you to automatically decline Cookies or be given the choice of declining or accepting particular Cookies from a particular website. You may also wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html. If, however, you do not accept Cookies, you may experience some inconvenience in your use of the Site or Services. You also may not receive advertising or other offers from us that are relevant to your interests and needs.

We also use Cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart, and this information is used to determine when to send cart reminder messages via SMS. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your personal information, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the Site and report on activities and trends.  This service may also collect information regarding the use of other websites, apps, and online resources.  You can learn about Google’s practices by going to www.google.com/policies/privacy//, and exercise the opt-out provided by Google by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information, including:

  • To vendors or other third parties to facilitate the services they provide to us (e.g., IT management, Site hosting, payment processing, data analytics, customer support, cloud storage, email delivery, auditing, order fulfillment, returns, and shipping).
  • To business and marketing partners, including Shopify, to provide you with our Services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
  • To our affiliates or otherwise within our corporate group.

We may also use and disclose personal information as we believe to be necessary or appropriate:  (a) to comply with applicable law, to respond to requests from public and government authorities, to cooperate with law enforcement, or for other legal reasons; (b) to enforce our terms and conditions; and (c) to protect our rights, privacy, safety or property, and/or that of you, or others. 

We may use, disclose or transfer your personal information to a third party in connection with any proposed or actual reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our assets or stock (including in connection with any bankruptcy or similar proceedings).

User Generated Content

The Services may enable you to post product reviews and other user generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and we cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose to or receive from third parties.

 Third-Party Websites and Links

Our Site and Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links to third-party websites or other online platforms does not, by itself, imply any endorsement of the linked websites or online platforms by us or by our affiliates.

Children’s Personal Information

The Services are not intended to be used by children under 13, and we do not knowingly collect any personal information about children under 13. If you are the parent or guardian of a child under 13 who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Choices

If you no longer want to receive marketing-related emails from us on a going-forward basis, you may opt-out by using the “unsubscribe” option included in our emails to you. Please note that if you opt out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt out.

If you no longer want to receive SMS/text messages from us on a going-forward basis, you may opt out by emailing hello@ayohfoods.com.

If you would like to update personal information that you have provided to us, you may write to us at hello@ayohfoods.com.

Third-Party Advertising

 We use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use the Site or Services and other websites or online services. You may receive advertisements based on information relating to your access to and use of the Site or Services and other websites or online services on any of your devices, as well as on information received from third parties. These companies place or recognize a unique cookie on your browser (including using pixel tags). They also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop.

If you would like more information about this practice, and to learn how to opt out of it in desktop and mobile browsers on the device on which you are accessing this Privacy Policy, please visit http://optout.aboutads.info/#/ and http://optout.networkadvertising.org/#/.

We use Shopify's ad services such as Shopify Audiences to help personalize the advertising you see on third party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit https://privacy.shopify.com/en.

Cross-Border Transfer

Your personal information may be stored and processed in any country or region where we have facilities or engage service providers. By using the Site or Services, you understand that your personal information will be transferred to countries outside of your country or region of residence, including to the United States, which may have data protection rules that are different from those of your country or region. In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in those other countries or regions may be entitled to access your personal information.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, please call  (844) 439-2964 or email us at hello@ayohfoods.com.